At Elevated Knowledge Ltd, we take the protection of our customers’ personal data very seriously. We are committed to ensuring that all personal data that we collect and process is handled in accordance with the requirements of the General Data Protection Regulation (GDPR) and other applicable data protection laws.
The data controller for the personal data we collect is Elevated Knowledge Ltd, a company registered in England and Wales with registration number 09859164 and registered office at 18 Hammond Avenue, Whitehill Industrial Estate, Stockport, SK4 1PQ.
Types of Personal Data Collected
We collect and process personal data in order to provide our services and to comply with legal and regulatory requirements. The types of personal data that we collect and process may include:
- Name and contact details
- Date of birth
- Education and employment history
- Health and medical information
- Criminal record checks
How We Use Personal Data
We may use personal data for the following purposes:
- To provide our services and support to our customers
- To comply with our legal and regulatory obligations
- To improve and develop our services
- To provide marketing communications to customers who have given their consent
- Legal Basis for Processing Personal Data
We will only process personal data where we have a lawful basis for doing so. The lawful bases that we rely on may include:
- Performance of a contract
- Legal obligation
- Legitimate interests
- Sharing Personal Data
We may share personal data with third parties where it is necessary for the provision of our services or where we are required to do so by law. The third parties with whom we may share personal data may include:
- Employers and training providers
- Regulators and other legal authorities
- Service providers such as IT and payment processing companies
We take appropriate technical and organisational measures to protect personal data from unauthorised access, loss or alteration. We regularly review and update our security measures to ensure that personal data is protected against evolving threats.
We will retain personal data for as long as is necessary for the purposes for which it was collected. This may include retaining personal data for a period after the termination of a customer relationship in order to comply with legal and regulatory requirements.
Customers have a number of rights under data protection law, including the right to access and rectify personal data, the right to restrict processing and the right to object to processing. Customers also have the right to lodge a complaint with the Information Commissioner’s Office.
If you have any questions or concerns about how we handle personal data, or if you would like to exercise any of your rights under data protection law, please contact us at 0161 475 5840
Changes to this Policy
Putting the learner at the heart of everything we do